Privacy Policy

WHO WE ARE
Here at Bach Flower Remedies Edinburgh, we want you to feel comfortable using our website and trust us to deal with your information in a transparent, easy to understand way. So here's a few pointers to get you started.

  • we don't sell, rent or trade your personal information to anyone else
  • we only record information that's necessary to answer an enquiry - so your name, email address and any text associated with that enquiry

TYPES OF DATA WE COLLECT

Website Cookies
A cookie is a little text file stored in your web browser on your PC, Mac, smartphone or tablet, which helps make this website work better. For example, we might use a cookie when you visit us using your phone, to set preferences so that the site performs better on a small screen.

Your name and email address
When you fill in the enquiry form on our website we store your name and email address and any message you send along with it. This is so we can reply to your enquiry. We do the same if you send us a message using any of the email links on the website. That information is stored in our email program on a password-protected computer that's only used by us. We keep it along with all our other emails but we don't use it for anything other than responding to your enquiry.

WHEN YOU BECOME A CLIENT
Should you become a client, we'll take a medical history from you in person and store this on a paper form in a secure place on our premises. We're obliged to keep this paper record for as long as you're a client and for up to seven years in total. After that, if you're no longer a client, the form will be shredded. You can ask to review the form at any time - just give us reasonable notice.

YOUR DATA - YOUR RIGHTS
  • If you'd like to check what information we hold about you, please get in touch and we'll happily share it with you
  • If you'd like us to remove your personal information, please send an email requesting this to
  • If it turns out you need any personal data we're storing in order to pass it on to someone else, we'll provide this in a timely fashion
  • In the unlikely event of a data breach, we'll undertake to notify you within 72 hours of discovering the breach

LINKS TO OTHER WEBSITES AND SERVICES
  • Our Help & Advice page is hosted by the blogging service Tumblr. When you use external services like this you may find that they collect information about you and your visit for their own purposes. Please check their privacy policies to see how they capture and use your information.

ACCESS TO YOUR PERSONAL INFORMATION
Remember, you're entitled to view, amend or delete any personal information we store about you. Just email us at

CHANGES TO THIS PRIVACY POLICY
This is a living document and we review it from time to time to make it as easy to understand as we can, and to make sure it explains all of our privacy commitments. Please check back here from time to time and note any changes.

GETTING IN TOUCH
If you've got any questions about this privacy policy, please get in touch with us and we'll be happy to help.

Bach Flower Remedies Edinburgh
Call: 07955 217 079


This document was last updated on August 18th, 2018


Like nearly all websites, we use things called 'cookies' to give you the best possible experience. We may link to other sites which also use cookies - same thing applies. Our Privacy Policy explains how this works.